Witness the transformative influence of AI on customer service as depicted through Suumit Shah’s journey, who replaced his entire customer service team with a ChatGPT-powered chatbot, Lina. This narrative unveils a larger trend of AI’s penetration into call centers, hinting at a future where chatbots might overshadow human agents. Explore the spectrum of opinions among experts on how AI could either augment or replace human roles in the industry, with a spotlight on the potential economic repercussions in outsourcing hubs like India and the Philippines.
